GOOD MORNING WORLD
This morning I had the occasion to have to call AT&T to help with a situation with our phones. The average person would respond to this fact with an immediate ‘OH NO!” as AT&T has a bad rap for customer service. It is not uncommon for calls for help to last hours. I did not experience this today. During the call I found out that we had not received our latest bill. When I went to an old bill to find the address for mailing in my payment I found none so had to call back. Second time I called I received the same great service and kind people. Thank you R J Perez and Melody Darnell and AT&T! I wrote a note to AT&T as well.
When companies are demonized it is hard to change that picture and I am here today to help do just that. I was a Sprint user for years and one Sunday, the day of rest, many years ago we got a phone call from Sprint asking us to pay our $50 phone bill which was not yet even due. Of course you know we left Sprint when we paid the bill. We went to Charter at that point for our phones and our cell phone was AT&T. We have had occasions to speak with AT&T often during moves and found great service and good help. During one move the lady even helped me locate facilities in the new town!
This morning when I complimented Melody on the great service I had received and shared that I was sad their reputation was different she reminded me of something I had heard before. She said wouldn’t it be a better world if this was the same all over to which I replied that this would be a pay it forward attitude.
Years ago my dear friend Anna took me shopping after my mother died. I think I was in eighth grade. We were shopping for a white gown I needed for an installation ceremony. It was to be fancy and what a fun thing this was for me. I remember the trip not how much it cost or who paid for it!
When you go to the city, Bangor, from my hometown an hour away you do everything you need to do in one trip. We got the gown and the salesladies were so nice to us. They chatted with both Anna and I as they brought dresses for me to try. After the purchase we went to the record store. I know they are no longer around. This store sold TVs, radios, record players and accessories. Anna needed a needle for her stereo. As the salesperson was looking for it, again very nice and very kind, I mentioned that everyone seemed to be in a really good mood today as they were all so pleasant. Anna replied.
I can tell you exactly where we were, though it of course is not necessary, it is just that this moment has never left my mind. We were leaning against the glass case counter in Viner’s, I think that was the name of the store. She looked at me and said, “You get what you give out.” She went on to say that she had found in her life that if you are nice to others they will respond to you in kind. She said that salespeople, like my dad who worked in her husband’s store Manset Marine Supply Co., sometimes had their own problems. I knew Dad sure did right now. She continued that if we approach with kindness and a smile they will do the same. We got the needle and left leaving a smile on the salespersons face.
I keep that advice, or try to, in my mind when dealing with others. It allowed me, I believe, to go to Paris and not experience any Parisian ire. Most people complain about how bad it is over there for Americans. I did not have any bad experiences. Most shopkeepers were patient and kind. Love that city and would love to return.
It certainly is all about the attitude. First thing this morning on my first business call I was rewarded with people who share the same idea. Make the world a better place by your own actions. Today we all paid it forward for each other. To that I say THANK YOU AT&T!!!
…..ONWARD TO MORE MISADVENTURE…